Relational Distance.  Transactional communication.  Straying Agendas.  Different definitions.


Perhaps the above terms describe your current board.  If so, let’s leave that list of separators behind and move toward a unified goal-setting future

Summit Solution Group plans to come alongside Workforce Tulsa using a delightful program called Appreciative Inquiry to:

 Create Connection.

When I know you, your story, your make-up, I humanize you.  When I do not, I simply serve beside you and communicate transitionally.

Create Vision.

Without vision, people perish.  With great vision, created through by the board themselves, they can see how they fit individually into that vision.

 Create Commonalities.

When people do not share a language, they disseminate.  Is your board stretching apart because of a lack of understanding?  Our time together will be generating tools to create commonalities.

Create Strategy.

People feel the most comfortable moving forward when they take the best parts of the past with them.  Appreciative Inquiry will be used to create a 5-year strategy for Workforce Tulsa.

Create Tactics.

Strategy without tactical, practical application is just a dream.  Yet, with a unified team, one that is known, tactics provide stepping stones to goals, dreams and results.


Through Appreciative Inquiry, we plan to serve as guides to you.  To provide your board the tools.  Tools to become unified in person, goals, language, and process to accomplish all you need to do to transform.

Key Personnel


Dennis Queen,

of the Leadership Habit, is an affiliate of the Summit Solution Group.

Dennis earned a masters’ degree in Curriculum and Instruction from Oklahoma State University and has received continuing education from Case Western University’s Weatherhead School of Leadership in Appreciative Inquiry.

Dennis has over 35 years’ experience in education, including 20 years as the head of a private school in Oklahoma.  Dennis regularly consults with schools and serves on accreditation boards.

Dennis’ diverse experience and training including serving on the Scholastic Books Advisory Board, the Will Rogers Community Foundation and serving as a marine and an All-star military basketball player.

He and his wife of 40 years have 3 children and 2 grandchildren (he has pictures).

Dennis will tell you he is an avid reader and a lousy golfer.



Chris Zervas

has spent his career helping employees develop their workplace skills.

The author of the book, Bomb-Proof Constructive Feedback, Chris has been trained in conflict resolution by the Administrative office of the courts of the Supreme Court of Oklahoma.  His thoughts have been featured in newspapers, websites, and periodicals such as Entrepreneur.com.        `

Chris received his Master’s Degree in Communication from Wheaton College after graduating from the University of Oklahoma as a student/athlete.   He has served two college communication faculties.

Chris is the co-founder of Baby Builders an infant motor-skill activity program and is principal of Summit Solution Group which provides keynote speaking, training and coaching.

Army National Guard Bureau, US Bank, and ConocoPhillips are among the organizations Chris has helped to improve communication processes and results. 

Chris currently lives in Oklahoma with his wife and five children.

Firm’s Qualifications

It is our mission to come alongside organizations and people to help them be all they can be.


The team of Summit Solution Group has workplace experience of nearly 200 years.  Our experience has helped us understand the needs of organizations, boards, teams and their employees.

Additionally, we frequently consult regarding fundraising issues,


Dennis and Chris’s careers have been focused on education.  Either preparing people for the workforce or empowering them while in it.

The leadership experience gained from the mentorship with Chris Zervas has not only produced a visible benefit with the development of a cohesive team but has also provided quantifiable benefits as well. We were able to save money by eliminating training time, and reduced customer service response time by 25%.
— Paul Stephens, VHA Human Capital Systems and Services Workforce Management and Consulting Office


Our work with organizations involved directly with workforce development include: Job Corps, OJT Tulsa, Oklahoma ACTE, Oklahoma Career Tech.

We understand Economic Development; including current efforts from the city of Tulsa collaborating with Union High School to train mechanics; to the City's communication with Spirit Aero to create opportunities at Tulsa Tech's Riverside Campus; to its recent efforts to collaborate with the Port of Catoosa.

“Chris possesses all the skills that you search for in a consultant. A great listener, energetic and entertaining facilitator, clear communicator, gifted writer, and creative problem solver.”
— Scott DeGeer – Assistant Regional Director Oklahoma Small Business Development Center



Work Plan



Summit Solution Group plans to come alongside Workforce Tulsa using the time-tested program of Appreciative Inquiry.

Appreciative Inquiry (A.I) is  a refreshing way to grow as a team, look ahead with optimism and lay out a plan for results.  It is an example of looking at what is going well and growing from it.  Harvard University, US Navy, Yellow Freight, British Airways among many others.use Appreciative Inquiry

A.I. involves discovery of what gives “life” to an organization when it is most alive, most effective, and most constructive.  Instead of negation, criticism, and diagnosis, there is discovery, dreaming, and designing for tomorrow.   

People feel more comfortable moving to the future with the best parts of the past. 

Below is a comparison of more traditional problem solving and A.I.   


Problem Solving

Felt need, identification of problem(s)

Analysis of Causes

Analysis of possible solutions

Action Planning (treatment)


Appreciative Inquiry

Appreciating, valuing the Best of what Is

Envisioning what might be

Engaging in dialogue about what should be

Innovating, to what will be


AI ‘advocates collective inquiry into the best of what is, to imagine what could be, followed by collective design of a desired future state that is compelling and thus, does not require the use of incentives, coercion or persuasion for planned change to occur.’
— Gervase Bushe



Appreciative Inquiry is fun.  We recommend a Friday evening and Saturday morning gathering of all board members and other key stakeholders in the community.


Discovery meetings with Key Workforce Tulsa Personnel


+ 1 week confirm understanding of goals, results, and initial discussions


+ (minimum3 weeks) Start:  Appreciative Inquiry Event


+ 10 days:  Summary Report Delivered


+ 3 weeks minimum (next board meeting date) Summit Solution Group attends Workforce Tulsa Board Meeting to report and discuss tactics to achieve 5-year goals.


+ 1-month Summit Solution Group attends Workforce Tulsa Board Meeting to discusses tactical progress toward 5-year goals.


+ 3 months Summit Solution Group attends Workforce Tulsa Board Meeting to discusses tactical tailor and respond to questions regarding tactical progress toward 5-year goals.


Estimated Time

As this proposal has previously indicated, you all have all the talent within your team to accomplish your needs and goals.  Summit Solution Group plans to come alongside Workforce Tulsa’s board to empower them to unify them relationally, assist them in casting vision, assist them in clarifying goals and provide direction for the board to tactically reach those goals.

Therefore, our estimated time of service is based primarily on equipping you to accomplish your ends.

From 40 to 60 hours.


2 Discovery visits
Appreciative Inquiry Event

Follow-up reporting                                           

3 Board meetings

Total: 9,000




Mentoring Minds

Ashley Kutach, Vice President of People and Chief of Staff




Will Rogers High School Community Foundation

Dr. Darryl S. DeBorde, President





Lori Mathis, Administrator